The Client Journey
The Client Journey
let us take you on a journey
At Peter Thompson of York we have established an exceptional reputation for creating exquisite kitchens, whole house projects and interiors creating designs that reflect the individual and personal requirements of our clients. Combining genuinely bespoke craftsmanship and design with luxury appliances from the world’s finest dealers’ our focus is providing the highest quality at every stage of our clients' journey with us.
Bettys & Friends
Discover what your journal will entail.
01
SHOWROOM
Stepping into our showroom is the beginning of a journey. A journey that will lead you to your perfect dream kitchen, staircase or other interior project. In our showroom you will see the quality materials, design concepts and craftsmanship of which we are capable. You can explore the construction, touch the materials and enjoy the hospitality and expertise for which we are rightly renowned.
02
CONSULTATION
In order for us to understand your needs and individual preferences, the next step requires us to sit down with you and take time to explore every single aspect of your project. More often than not this will take place in your home at a time that is convenient for you, and the designer who undertakes the consultation will become your mentor and guide throughout the rest of the journey.
03
Visualisation
Few people can visualise a finished project from ordinary plans. At Peter Thompson of York we have a team dedicated to producing images of your project that convey the arrangement, construction and materials involved. We can show you specific details in our showroom to explain a particular concept, and if this is insufficient, we have the ability to produce mock-ups and templates using actual materials and finishes.
04
MATERIAL SOURCING
The next step is to see and feel the materials being used in the construction of your project. Your designer and project manager will guide and advise at this stage, explaining how your choices will affect the look and feel of your scheme.
05
PRODUCTION
Peter Thompson of York is in total control of the manufacture of your project. Nothing is standard or off-the-shelf and we have a workshop dedicated to the manufacture of bespoke products. As well as state-of-the-art machinery we have craftsmen skilled in the use of traditional hand tools. We also have a finishing shop capable of producing bespoke paint finishes, staining and varnishing to an incomparable standard.
06
WORKSHOP VISIT
You are welcome at any stage of design or manufacture to visit our workshop and see the progress of your project for yourself. Your project manager will arrange the visit and escort you on your tour, explaining what is happening and which stage of the process has been reached.
07
PROJECT MANAGEMENT
Your project manager will have been in regular consultation with you in the run-up to the installation on site. Every detail will have been discussed so you can have total peace of mind and can leave things entirely in our control.
You will know what is happening and when and can have confidence that we will treat your home with the respect and care it deserves. Should alternative arrangements need to be made to allow you to function within your home whilst any aspect of the scheme is installed your project manager will organise these.
Should you find yourself with any questions, your project manager is available to answer these at any time – evenings and weekends included.
08
HANDOVER
We mark the completion of your project with a formal handover. We will at the same time provide you with all the necessary information and details of products installed including warranties, serial numbers, operating instructions etc.
We hold all such details ourselves and should you have an urgent need for a replacement part or service at any time following handover just call us and we can make the necessary arrangements.
09
SATISFACTION
Once your project is completed, we hope you will enjoy many years of service and pleasure from our work. We also hope that your experience will give you the confidence to recommend Peter Thompson of York to others and return to us for any further projects.
10
AFTERCARE
Once a Peter Thompson of York client, always a Peter Thompson of York client. Following completion of your scheme if there is anything – and we mean anything – that you feel needs attention, just get in touch. In most cases minor items can be attended with minimum fuss. Should anything more complex be required you can be assured it will be handled with the same expertise and organisation as your original installation.
ADDRESS
York North Industrial Estate,
Goose Lane, Eastmoor, Sutton on the Forest, York YO61 1ET